137 9990

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  • Shipping Schedule

    Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

  • Fabric & Care

    1. Requirements:

    Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

    1) An item is eligible for cancellation if:
    -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
    -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
    -the ordered item is out of stock.

    2) We accept return(s) if:

    -you receive a product different from your order; or

    -you receive a defective product.

    **Return Instructions

    (1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

    (2) A customer service representative will be in contact to assist you by email or phone.

    (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

    *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

    *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

    *Please include all contents of the original package and free gifts (if applicable) in your return packaging.

    * Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

    3) We do not accept return(s) if:

    -you are returning the items just because you changed your mind (on size, color, etc.)
    -you are returning shoes, bags, or any other accessories
    -the products are damaged due to your mishandling
    -your return request is not approved by our staff

    The following items are not considered defective:

    * Items that are originally manufactured without tags or labels
    * Items with creases that may have been made while shipping
    * Items with unsatisfactory/incomplete finish due to mass production

    4) If there is a missing item from your order:

    *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
    *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

    Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

  • Size Guide

    SIZE 230  240  250
        발 볼    8      8.4       9.5
    밑 바닥 길이    23.7     24.5    25.7      
      굽 높이    8       8       8 
    가부시 높이    2.5      2.5      2.5     
      총 길이       17.8      18        19     

    (상세사이즈 치수는 측정방법과 위치에 따라 1-2cm 오차 가 있을 수 있습니다)

Customer Service

Customer Service

1:1 Online Inquiry

You can leave a message in 1:1 Online Inquiry.
1:1 Inquiry

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Customer Center

+82 (0)2 547 9117

10:00 ~ 18:00
Lunch 13:00 ~ 14:00
Closed Saturday, Sunday, and holidays



    You can choose to pay with Paypal.


    We offer returns on all our merchandise for customers within 7 days of the delivery date. Please note there is a returning fee of delivery that will be deducted from your refund.

    Please ensure any items that you are returning are unworn and unwashed with tags still attached. Matin kim reserves the right to refuse returns that do not meet our return requirements.


    To return an order, please contact our Customer Service Team via please include your order number and which items you’d like to return, so they can provide all the necessary information.


    Please allow 1-2 weeks for your return to arrive at our warehouse. Once your return is delivered, please allow 2-3 business days for us to inspect and process the return. Please allow 3-5 business days for the refund to show on your original form of payment.


    To initiate an exchange, contact our Customer Service Team via We offer exchange in case we have the desired size in stock. You can return any item for a direct exchange within 7 days of receiving your original order, without reasoning. Any item returned exceeding the 7days return deadline is not be eligible for an exchange.

    Please note that we offer exchanges only on different colors or sizes on the original style(s) purchased. If you would like to purchase a new style, a new order must be placed.


    If you wish to purchase additionally, you need to place a new order for the other order. Unfortunately, orders can’t combine. Delivery fee calculated automatically by weight.


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