VVIP (6 months cumulative amount 10 million won)
10% of points, free shipping at all times, 7% immediate discount, basic 1% accumulation, birthday coupon
VIP (6 months cumulative amount 5 million won)
7% of points, free shipping at all times, 5% immediate discount, basic 1% accumulation, birthday coupon
GOLD (3 million won accumulated over 6 months)
4% of points, free shipping at all times, 3% immediate discount, basic 1% accumulation, birthday coupon
SILVER (6 months cumulative amount 1.5 million won)
2% of points, free shipping at all times, 2% immediate discount, basic 1% accumulation, birthday coupon
NEW MEMBER
4,000 KRW points that can be used immediately upon registration, basic 1% accumulation, free shipping at all times
All products except SALE products, always applied
Membership benefits do not apply to non-members.
Grades are adjusted by selection every 6 months.
It will be changed on the 1st of every month based on 6 months.
Please note that this membership level will be selected for customers who have purchased over the past 6 months, and will be calculated only for purchases after logging in as a member.
Free shipping to all customers
+ Guide to using points
MATINKIM's reserves can be used without limits on the minimum payment amount and one-time usage amount.
Points paid in lieu of a cash equivalent refund at the customer's request are non-refundable.
Non-sales expenses such as return shipping cost, exchange shipping cost, and repair shipping cost cannot be paid as points.
Purchase points are not paid for payment using points.
The term of use of the points and the conditions for extinction are conditional on 'use within the operating period of the site from the date of payment of the points'.
However, if the use of the reserve is permanently impossible due to reasons attributable to the operator, compensation will be made in accordance with Article 5 (Suspension of Service) of the Site Terms of Use.
Delivery
1. Delivery term
The standard delivery date of MATINKIM takes 2-5 days or more, and customers who are delayed by 5 days or more on weekdays will be notified by individual text message.
2. Shipping cost
Overseas shipping may vary depending on the country, and you can check the exact shipping cost when filling out the order form.
3. Overseas delivery
All of our products can be shipped overseas. You can purchase after accessing the USD version at the top of the site.
When making a purchase, input the necessary information (English name / correct English address / postal code (ZIPCODE) / overseas contact information / E-MAIL) to help smooth delivery.
It will be sent through the post office EMS, and payments can only be made through Paypal as overseas cards and foreign currency cannot be paid.
Products shipped overseas cannot be exchanged or refunded, so please purchase carefully.
The delivery period takes 7-10 days from the date of product shipment, and the delivery period may change depending on the region.
Returns & Exchanges
MATINKIM's exchange and return regulations are in accordance with the Consumer Protection Guidelines in e-commerce, etc. (Act on Consumer Protection in e-commerce, etc.) Act and Enforcement Decree, etc
Notify that the content of the relevant statutes has been further specified and illustrated.
1. Exchanges and returns due to a simple change of mind can be received within 7 days from the date of receipt of the product. (If the last day is the weekend, it will be the next weekday.)
2. If the contents of the goods, etc. are different from the contents of the display or advertisement or implemented differently from the contents of the contract, exchange or return is possible within 7 days of receipt of the product and within 7 days of knowing that.
[Exchange return receipt] is available through 1:1 inquiries at the Customer Center (1877-8170) and within the site.
If you have [directly received exchange or return] with the purchase details, you must also directly receive the return parcel.
You can receive it through the original invoice number at Rosen Courier (1588-9988). When using other couriers or receiving a visit from a courier, please send it after paying a one-way fee in advance.
Any non-pre-received return will be processed as a random return.
If the collection of the product is abnormally delayed after receiving the exchange/return, it may not be processed.
The cost of exchange/return will be charged with round-trip shipping fee according to the free shipping benefit of the product (KRW 6,000 in general area, KRW 11,000 in Jeju Island and special areas)
Defects found after wearing the product can only be exchanged/returned if they are found to be defective through deliberation by an authorized institution, so please check the product immediately after receiving it.
If miscellaneous threads are mixed because of the nature of the thread/crease/fabric, problems related to actual errors/within the specified error range are not defective, so they are treated as simple exchanges/returns.
Exchange/return is not possible if there are traces or smells (sweat, perfume, or air freshener) of the product worn.
A/S will be repaired free of charge if received within one year from the date of purchase.
(However, damaged products due to carelessness of the buyer, not just a defect in the product, may not be repaired or may be treated as a fee.) Actual costs incurred for paid repairs will be charged.
Repair products must be received in advance through customer center (1877-8170) and 1:1 inquiry and sent to Matengkim 'Headquarters'.
Information on the cost of A/S for each product and the possibility of repair can be found through the [A/S procedure guide for each product] bulletin board at the bottom of the site.
Exchange/Return Non-deposit account: Industrial Bank of Korea 033-505930-01-045 Matteakim Co., Ltd
Exchange/return fees cannot be enclosed, and MATINKIM is not responsible for any accidents that occur after enclosing them.
After deducting the payment amount, the refund must be written on the exchange/return form. (Discount refund is not possible for mobile phone payment or exchange reception)
Return destination
MNC(MATINKIM), Building B, 788, Gwangyeo-ro, Gonjiam-eup, Gwangju-si, Gyeonggi-do, Republic of Korea
No modification of return address is required when receiving returns through the original invoice.
